Last updated: 3 November 2025
1. Introduction
Seriratu Confinement Ladies (“Seriratu”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://seriratu.com or use our confinement care services.
By using our website or engaging our services, you consent to the practices described in this Privacy Policy in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).
2. Information We Collect
2.1 Information You Provide to Us
We may collect personal data directly from you when you:
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Make an enquiry or booking
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Fill in forms on our website
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Communicate with us via phone, WhatsApp, or email
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Subscribe to our updates or newsletters
This may include:
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Full name, phone number, email address, home/confinement address
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Age, date of birth, and relevant health or medical information
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Payment and billing details
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Preferences or special requests related to confinement services
2.2 Information We Collect Automatically
When you browse our website, we may automatically collect:
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IP address, browser type, device information, operating system
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Pages visited, time spent on site, and other analytical data
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Cookies and similar technologies to enhance your browsing experience
2.3 Information from Third Parties
We may receive information from third parties such as healthcare professionals, referral partners, or service providers who assist in providing confinement care, with your consent.
3. How We Use Your Information
We use your personal data to:
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Manage and deliver confinement care and related services
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Process bookings, payments, and receipts
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Communicate with you regarding appointments, updates, and inquiries
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Improve our website, services, and customer experience
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Send promotional or marketing communications (only with your consent)
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Comply with legal obligations or respond to lawful requests
4. Disclosure of Your Information
We may share your personal data with:
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Our trained confinement ladies, caregivers, and related support staff
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Payment processors, financial institutions, and IT service providers
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Legal, regulatory, or government authorities where required by law
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Business partners or subcontractors assisting in service delivery
We ensure that all third parties handle your information securely and only for the purposes stated above.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking tools to remember your preferences, analyse traffic, and improve user experience.
You can control cookies through your browser settings; however, disabling cookies may limit some features of the website.
6. Your Rights
Under the PDPA 2010, you have the right to:
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Access and obtain a copy of your personal data
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Request correction of inaccurate or incomplete data
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Withdraw consent to processing (subject to legal or contractual restrictions)
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Request deletion of your personal data when no longer necessary
To exercise these rights, please contact us via the details below.
7. Data Retention
Your personal data will be kept only as long as necessary to fulfil the purposes for which it was collected, or as required by law. After this period, your data will be securely deleted or anonymised.
8. Data Security
We take reasonable administrative, physical, and technical precautions to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. International Transfers
If your data is transferred or processed outside Malaysia, we will ensure that appropriate safeguards are applied in accordance with data protection laws.
10. Children and Sensitive Data
Our services are primarily for adult clients. We do not knowingly collect data from minors under 18 without parental consent.
If sensitive health information is collected, it will be treated with the highest confidentiality and used solely for service purposes.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services following any update signifies your acceptance of the revised terms.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:
Seriratu Confinement Ladies
📧 Email: hello@seriratu.com
📞 Phone: +60 18-236 3290